I used to love working there but now I feel pressured and Afraid to loose my job. I feel like I'm being forced to choose between working at Nordstrom forever and following my dream of Pursuing a career In the medical field. Before I started I did alot of research on the company and one of the main things I heard was that they are very flexible and it's a great job for college students. I've been full time flexible since I've started but I need to go back to school and do something bigger in my life. I thought I had it all planned out and I would be able to work there and go to school at the same time but all of my hopes were crushed when my department had a meeting where the managers said we all have to be full time flexible by June or we will move down in a list and end up being fired. My manager is already very do controlling as it is, giving us long closures at the end of shifts, talking to us in dehumanizing ways, telling us if we go to Human Resources and complain we've "pulled the trigger" and since they go back and tell her everything we say we ultimately "shoot ourselves in the foot". We're all miserable when we see her at work and dread even showing up to work. The goals aren't impossible depending on the time of year, but we are also expected to open one Nordstrom account a day and do stock work (which we do not get paid to do because we work on commission ). There's so much pressure I'm becoming very stressed out. It's like pulling an arm off just asking for a day off even for a family emergency. I feel like I'm stuck because I would love to continue working at Nordstrom and move up within the company but I do need to get steady career. I'm just very upset and confused.
When interviewing for the position you are told you will be working on a set hourly schedule, that you are expected to sell at a level "4" (1 is poor, 2 fair, 3 good, 4 is expected). You are also told all the things you are allowed to do to make your quota. After you are hired, you are forced to "run everyone else's wood/shoes that are left on the floor." So you never get to be on the floor all the time concentrating onmaking your quota. Shoes are never put back where they belong and the stock room is in complete disarray so you spend too much time looking for shoes that are not where they are supposed to be. Shoes are placed on dispay that are not even available and cannot even be ordered but don't bother complaining to the manager because she won't listen. Employees are forced to work long past their established off time, putting away shoes that other employees leave on the floor or that customers return, or putting price stickers on shoes, or dusting, straightening, etc. Management does not care what time you were supposed to get off. They willmake you stay until everything is done so when you clock out your SPH is lower. Also, employees routinely use other employee's numbers to charge returns to and if you have a customer who puts something on hold and you aren't there when the customer picks up the shoes, other employees ring the purchase under your number and steal the sale. Floor managers treat you like dirt right in front of customers and it is not uncommon to work 6 hours straight before you get to take a lunch and you have to "run wood" or do some other chore before you are allowed to go to lunch. The stairs are always littered with paper or other debris and it is a miracle no one has fallen and broken their neck. There are far too many sales people for anyone to make a decent living and even people who have been at the store since it opened are only at a "2" level.
I came to work at Nordstrom because of its approach to giving great service to the customer & that their customers shared that with me when I was working a retailer that is no longer around. At first I did work in sales, then into management, then onto the support side (non-sales). I enjoyed not having to stress each day if I was going to make some sales; thus make a paycheck that pays the bills. My manager at the time was great & did't put pressure on me.
In the non-sales area; I enjoyed a new area of retail & after sometime; I stepped into management. First year was hard work, but I wanted to do it. The next year was not so good. New store manager & I think I was put in the middle of the target to move me out. It worked & now out of management, but still at Nordstrom. The stress is their for the sales person to make the goals, to be the best and of course not piss of customer/employee alike. The non-sales side has it just as hard. It amazes me how much good work & above/beyond is not noticed. When it comes to a single 'issue'; you're treated like the ugly one eyed freak who has no idea what service is. There is currently no balance between the great service Nordstrom wants to give it's customers & the great service it should also give it's employees who are on the front line with the customers everyday. Hope that changes soon, or the customers will feel the brunt of unhappy employees.
I've worked for the company for awhile. I've seen a lot of change. Some for the good and some for the bad. The ranking system rating on your sph sucks. Especially for me coming from another state. With me working for the company they think I should be selling more. When actually I'm cleaning up others mess where they have not professionally dealt with the customer because they are al about making the dollar. Don't get me wrong I like making money. But, I believe in what the store stands for Customer Service is number 1. I guess I'm old school. Overall I love the company it's basically the people that work for the company that make it difficult to deal with.
Ok, I LOVE working for this company, so many positives. No it is not a perfect job, but those are hard to come by. For me, I believe it's all about the management. If you have a great manager, you're going to love it. I would say that I got lucky, compared to what I've heard from people who have come from or moved to other stores. My manager is very hands on, teaching us how to do everything on our own so we know how to take initiative and have confidence in our decisions instead of just doing a list of things she tells us to and running to her whenever we are unsure. They have the wonderful policy of "use your best judgement" which gives you more independence on the sales floor. I must say I have learned more from my manager in months than I ever have at any job. And thanks to her I believe I would be ready for any leadership position that opens. It is cut throat for those who want to move up, but any good position requires this I believe. Again, I did mention that I am lucky. Not ALL managers and stores operate this way, but majority of them can be a positive environment for someone willing to work hard!
The place started out being the best place to work, had a great reputation, everyone wanted to work there, and I got in!! Then a new building manager came and it began to sink. He had a reputation of being a head roller and that he was. They had specific "targets" to hit and I was one of them. Its funny when you get a new department manager and he meets one on one with everyone and tells me that, "some people dont think that you are gonna make it" What?? And then all of a sudden down went my scores no matter what I did, they were getting lower and should of actually gotten higher!! Well, there goes me out the door after almost 7 years! And the place is gossip central! WOW, the worst gossip place I have ever seen, ever!! Anyways, depending on who you are or who you sucked up to depended on how you were treated. You could be the worst screw off and get away with it, or be a hard worker and get let go. The place paid good though, and I do miss the paycheck, but not the stress that came with the new building manager.
I am currently employed with Nordstrom..and been here since 2004. I can't say the place is the best, but it's not the worse either.
I have to say that your view about any employer is base on management's approach to goals. I was fortunate to have great managers, who were very flexible with schedules and motivated. However people are always moving around in the company. I've witness more promotion than turnover when you look at the management team.
The bad thing about this work is that it is sooooooo high schoolish! Policy are no gossip...however there is ALWAYS gossip going around. It's good to know people or suck up with everyone just to get up, other wise you will probably not going anywhere.
This is the deal. I've been with the company 20 years. All in sales. Each department has a management team and about 7-10 sales people. You have to get along with your team. Including management. You all get along, you have fun and you can make good money. When i first started. Eric nordstrom (president) said there are two rules don't chew gum and don't steal. He said treat your store like it's your company. Just sell and have fun. This company blows away any other retail company as far as salary goes. Would i still be in the game 20 years if not. There fair just work hard. The harder you work, the more money you make. No limit how much you can make. My advice to anyone thinking about working here. Have fun and make people laugh. Build your clients. They will be loyal forever. After all we all love nordtrom. Remember no s at the end of nordstrom. Makes you sound like a rookie.
Worst year 34,000 best year 65,000. Shooting for 80,000 this year. Some sales people make over 150,000
Overall Nordstrom is a great company but all the care about are "results" if you are not making your sales goal then you get write up after write up and eventually you will get terminated for not making your sales goal. Nordstrom has really poor training and they expect you to learn on your own.
You're career at Nordstrom depends on your manager. Some Managers will try to steal sales from you because they are payed on Salary plus commission. It's a high pressure company and it does not matter what role you are in there is stress and pressure and many people leave because of that reason. Even if you work in customer service and you do not open up credit accounts you get in trouble.
Nordstrom does promote from within. I was only with the company for 6 months before I applied for another position (support role) and got hired. It is cost effective to promote from within because they do not want to pay for training.
As far as their "open door policy" it is a bunch of crap! Do not go to the store manager or HR manager because they are not helpful and do not follow up with you about your complaint.
Bottom line is it is a selling company and if you are not a good seller, your out! I felt like a tele-marketer , I would call customers all day just to try to get a sale. It is a wonderful company but it is not for everyone.
I used to work for Macy's and I would rather work for Nordstrom. It is more organized and all companies should be run like Nordstrom except for there pressure they put on employee's and getting fired because business is slow.
Pay is slightly above minimum wage usually by a dollar. If you are in a "draw" commission, than you only get paid commission. After working 1000 hours you start to get PTO if you work full time then you accumulate 8 hours of PTO for the month.
The experience you will have at Nordstrom will vary greatly depending on your store. Nordstrom really strives to deliver the best service to their customers but I would say this does not carry over to how they treat their employees. The level of caring for employees can be described as mediocre. There is always a lot of pressure to hit your targets. Buyers tend not to listen to store management which makes things difficult when it comes to providing customers with the merchandise they desire. Diversity it welcomed and dress is formal.
There are opportunities for advancement but Nordstrom is not a meritocracy at all. When it comes to promotion it's all politics. This is unfortunate because this sometimes allows unqualified individuals to move into management. I will say though that is it a prestigious retailer to work for.
Salary plus commission. Managers of higher volume depts make more money. I earned in the 40s-50s.